Top Customer Service Outsourcing Companies

Founded in 2015, Hugo Inc. is a Chicago, Illinois-based customer experience company that specializes as a premier customer support provider, offering complete customer support services via email, chat, and phone, and serving businesses that want to build a more flexible and fully-integrated customer engagement solution with an outsourcing partner. Hugo has achieved 100% positive client feedback ratings and reviews, with feedback highlighting the adaptability, efficiency and impressive metrics of the team such as 99.8% client order processing and fulfillment accuracy. Clients regularly appreciate the company for its ease of integration with current workflows, capability to improve the capabilities of their clients for engaging with their customers, and the outsourcing of customer service operations that lead to measurable enhancements of their customers' experiences.

AI-Powered Support-as-a-Service Company Focused on the Tech Industry

Based in 2015, Smith.ai is a virtual receptionist company that offers a wide range of outsourced customer service solutions such as inbound customer support, live chat management, and multi-channel customer engagement that helps businesses get professional and responsive customer service delivery solutions from virtual team solutions. Smith.ai provides customer service outsourcing that prioritizes professionalism, system integration, and promptly managing various client interaction demands to customer satisfaction with a team of 250 to 999 employees. The company is appreciated for its customer support services delivery, technology integration quality and outsourcing customer support that enhances customer experience and decreases the workload of its customer support teams.

A customer service outsourcing firm based in Orlando, Florida, XACT was established in 2000 to deliver enterprise-class customer support services for companies that wanted to partner with a proven and flexible customer service provider that could offer a true business partner relationship. XACT's team range of 250-999, compensation of $25-$49 per hour, and positive client feedback score of 85% offer customer service outsourcing that is effective, communicates well, is flexible, and strives for continuous improvement and customer satisfaction. Clients appreciate 26+ years of operation, a partnership approach and customer service outsourcing, enabling the company to deliver strong and consistent customer experience across a range of industries.

Founded in 2011, Simply Contact is a Warsaw, Poland-based contact center company that specializes in customer service outsourcing in multiple languages, such as inbound and outbound call handling, multilingual customer support, and customer care in multiple channels, for companies that are looking to deliver top-tier customer experiences in both languages and markets. An outbound team of 250-999 staff, an hourly cost of less than $25 and project pricing from $9,000 to $73,000. Simply Contact has had more than 95% of client feedback positive with multiple clients seeing a 30-45% improvement in their client satisfaction scores. Clients always value the company for the efficiency, flexibility, and quality of client service that truly establishes better business-customer relationships.

Founded in 2000, TDCX is a Singapore based global Customer Experience leader that offers a full suite of Customer Service Outsourcing solutions including scalable Inbound & Outbound Customer Support, Omnichannel Customer Care and enterprise Customer Experience Management solutions to global brands & enterprises looking for world-class Customer Experience delivery at scale. TDCX is a team of professionals with 10,000+ individuals, with an hourly rate ranging from $100 to $149, and project engagements from $33,000 to $102,000, and typically receives an average of 95% positive client feedback for being scalable, high quality, having good communication, flexible, and innovative at solving problems. The company is consistently regarded by its clients for its outstanding customer satisfaction results, enterprise integration without any hassle and customer service outsourcing that consistently provided service excellence across global operations.

Based in Portland, Oregon, TECHSPEED INC is an outsourcing firm that was founded in 2005 to offer customer service outsourcing inbound and outbound call handling, customer support services and multi-channel customer engagement to clients who want a data-driven and support partner that has a 100% satisfaction rate and a high degree of operational discipline. A team of 50 to 249 people, an hourly rate of less than $25 and a recurring rate of 100% positive reviews, TECHSPEED provides customer service, just as it provides data operations and back office services, characterized by proactive communication, adaptability and quality assurance. The company's responsiveness, project management, and customer service outsourcing, which reliably fits client operations and has consistently high quality, are appreciated by clients.

BPO Hive LLC, an outsourcing company based in Cairo, Egypt, was established in 2018 to deliver customer service outsourcing (CSA) services to businesses that are looking to leverage a cost-effective, high-quality and easy-to-integrate outsourcing partner that supports comprehensive customer support via voice, chat and email channels. BPO Hive, who provide customer service with a 50 – 249 person team, hourly rate less than $25 and 100% positive client feedback, offers a high level of customer service responsiveness, alignment with client values and service quality. The company is known for its ability to increase their operational efficiency, provide high-quality customer support service results, and consistently achieve a customer satisfaction rate of 100% in all engagements

Established in 2016 in Chicago, Illinois, Hit Rate Solutions is a contact center company that offers customer service outsourcing to other businesses who are looking for an efficient and cost-effective partner in customer service. Hit Rate Solutions specializes in delivering customer service solutions such as inbound customer support, multi-channel customer engagement and telephonic customer care. Hit Rate Solutions provides customer service outsourcing with professionalism, quick response, communication and positive client feedback as they have an hourly rate of less than $25, a team of 50 – 249, and a positive customer feedback rate of about 85%. Clients appreciate its competitively-priced, professional and positive customer service, responsiveness, and cost-effectiveness.