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Simply Contact

Simply Contact

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4.9 (10 reviews)
Warszawa, Poland
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Multi-Language Support

Simply Contact is a customer support outsourcing company based in Europe. It started in 2011 and now has a few hundred people on its team, handling customer care in over 30 languages. Customer service work makes up about 60% of what the company does, and the rest covers inbound and outbound calls plus back office tasks across several channels. The team calls itself an award winning BPO partner from Central and Eastern Europe. Clients who leave reviews often mention the wide language coverage and the quality of the agents.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

250-999

Year Founded

2011

Languages

1

Years In Business

15+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $0 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 5/5

Reviews

Submit Review
The Project
Call Center Confidential Jan. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for CRM Consulting Company

“Since partnering with Simply Contact, the client has seen a 40% reduction in response times across all channels, a 30% increase in customer satisfaction scores, and a noticeable decrease in unresolved customer issues. Simply Contact meets deadlines and is”

2 months ago
Feedback Summary

Simply Contact provides customer service outsourcing for a CRM consulting company. The team manages the client's customer support across their channels, including chat, social media, phone calls, and emails.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Back Office Outsourcing Confidential Jan. 2021 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Support Services for Email Deliverability Platform

“Simply Contact has helped the client boost ratings, increase positive feedback, improve customer satisfaction, and speed up response time to customer inquiries by 30%. They've also enhanced the client's back-office efficiency, leading to quicker processin”

2 months ago
Feedback Summary

Simply Contact overhauls an email deliverability platform's customer service operations and sets up email, phone, and live chat support. They also handle back-office tasks like data entry and order processing.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Call Center Confidential Feb. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Authentication Solutions Co

“Simply Contact's work has enhanced the client's customer service quality, including a 45% reduction in response times and a 30% increase in customer satisfaction scores. The Simply Contact team is efficient, precise, responsive, and adaptable. Their proac”

2 months ago
Feedback Summary

Simply Contact manages an authentication solutions company's inbound customer inquiries through live chats and calls in English, Spanish, German, and French. The team's tasks include improving customer support.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Customer Service Outsourcing Confidential Mar. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Data Analytics Company

“With Simply Contact's support, the client has experienced a 35% increase in positive customer feedback and significantly expanded their global customer reach. The service provider is highly responsive and ensures excellent project management. Their adapta”

2 months ago
Feedback Summary

Simply Contact provides customer service outsourcing for a data analytics company. They manage customer inquiries and live chat and social media channels, and offer support in English, Ukrainian, and German.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Call Center Confidential Jan. 2022 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Social Media Monitoring Tool

“With Simply Contact's help, the client has seen a 40% reduction in customer support costs and a significant improvement in customer satisfaction rate. The team works closely with the client, providing regular updates and feedback. They also provide helpfu”

2 months ago
Feedback Summary

Simply Contact provides call center services for an AI-powered platform. The team handles inbound customer calls and emails in English and Spanish.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified

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