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Simply Contact

Simply Contact

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4.9 (10 reviews)
Warszawa, Poland
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Multi-Language Support

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

250-999

Year Founded

2011

Languages

1

Years In Business

15+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $0 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 5/5

Reviews

Submit Review
The Project
Call Center Confidential Jan. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for CRM Consulting Company

“Since partnering with Simply Contact, the client has seen a 40% reduction in response times across all channels, a 30% increase in customer satisfaction scores, and a noticeable decrease in unresolved customer issues. Simply Contact meets deadlines and is”

4 weeks ago
Feedback Summary

Simply Contact provides customer service outsourcing for a CRM consulting company. The team manages the client's customer support across their channels, including chat, social media, phone calls, and emails.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Back Office Outsourcing Confidential Jan. 2021 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Support Services for Email Deliverability Platform

“Simply Contact has helped the client boost ratings, increase positive feedback, improve customer satisfaction, and speed up response time to customer inquiries by 30%. They've also enhanced the client's back-office efficiency, leading to quicker processin”

4 weeks ago
Feedback Summary

Simply Contact overhauls an email deliverability platform's customer service operations and sets up email, phone, and live chat support. They also handle back-office tasks like data entry and order processing.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Call Center Confidential Feb. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Authentication Solutions Co

“Simply Contact's work has enhanced the client's customer service quality, including a 45% reduction in response times and a 30% increase in customer satisfaction scores. The Simply Contact team is efficient, precise, responsive, and adaptable. Their proac”

4 weeks ago
Feedback Summary

Simply Contact manages an authentication solutions company's inbound customer inquiries through live chats and calls in English, Spanish, German, and French. The team's tasks include improving customer support.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Customer Service Outsourcing Confidential Mar. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Data Analytics Company

“With Simply Contact's support, the client has experienced a 35% increase in positive customer feedback and significantly expanded their global customer reach. The service provider is highly responsive and ensures excellent project management. Their adapta”

4 weeks ago
Feedback Summary

Simply Contact provides customer service outsourcing for a data analytics company. They manage customer inquiries and live chat and social media channels, and offer support in English, Ukrainian, and German.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified
The Project
Call Center Confidential Jan. 2022 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Social Media Monitoring Tool

“With Simply Contact's help, the client has seen a 40% reduction in customer support costs and a significant improvement in customer satisfaction rate. The team works closely with the client, providing regular updates and feedback. They also provide helpfu”

4 weeks ago
Feedback Summary

Simply Contact provides call center services for an AI-powered platform. The team handles inbound customer calls and emails in English and Spanish.

The Reviewer
A
Anonymous Business Services
Warszawa, Poland 250-999 Verified

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