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TDCX

TDCX

Verified
4.9 (10 reviews)
Singapore, Singapore
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Global CX Leader

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

Min Project Size

$100,000

Hourly Rate

$100-149

Employees

10000+

Year Founded

2000

Languages

1

Years In Business

26+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $1,000,000 Based on 5 reviews
Average Hourly Rate $100-149 per hour
Rating for Cost 4/5

Reviews

Submit Review
The Project
Call Center Confidential Jan. 2017 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

BPO Services for Tech Company

“TDCX's quality evaluations gave the client an opportunity to work on other projects. They have a highly calibrated and reliable team that maintains autonomous and creative communication and workflow. They're also responsive and constantly available for co”

4 weeks ago
Feedback Summary

TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations.

The Reviewer
A
Anonymous Business Services
Singapore, Singapore 10000+ Verified
The Project
Call Center Confidential July 2015 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Global Social Media Company

“TDCX has professionally handled the rapid growth of the company operations without significant issues. They have provided valuable insights and have fostered a strong working relationship. The TDCX team is always quick to adapt to process changes, pilots,”

4 weeks ago
Feedback Summary

TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

The Reviewer
Y
Yves Benay Business Services
Singapore, Singapore 10000+ Verified
The Project
Customer Service Outsourcing $1,000,000 to $9,999,999 May 2018 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service, Security & Risk Assessment for Fintech Co

“TDCX’s high-performing teams are efficient and deliver high-quality services. They regularly provide insightful and actionable analysis to help the client meet their operations targets and business goals. TDCX’s transparency fosters trust between the part”

4 weeks ago
Feedback Summary

TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels.

The Reviewer
A
Andy Thuemmel Business Services
Singapore, Singapore 10000+ Verified
The Project
Call Center Confidential July 2010 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Premium Coffee Brand

“With TDCX's strong support, the company has seen significant improvement in customer satisfaction rates. As a result, three of their markets have ranked in the top five best customer voice and mystery contact score within the company. TDCX is receptive to”

4 weeks ago
Feedback Summary

TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services.

The Reviewer
A
Anonymous Business Services
Singapore, Singapore 10000+ Verified
The Project
Call Center Confidential Jan. 2017 - Ongoing
4
Quality 4 Schedule 4 Cost 4 Willing to Refer 4
The Review

BPO Services for Social Media Platform

“TDCX's work has driven a reduction in the client's cost per case. They ensure transparency and productivity by having regular meetings and providing timely and top-notch support services. They are able to scale as needed whilst still maintaining the same ”

4 weeks ago
Feedback Summary

TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support.

The Reviewer
A
Anonymous Business Services
Singapore, Singapore 10000+ Verified

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