TopFirms REVIEWER
SupportYourApp

SupportYourApp

Verified
4.9 (9 reviews)
Wilmington, DE
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AI-Powered Support-as-a-Service Company Focused on the Tech Industry

SupportYourApp calls itself an Intelligent Support-as-a-Service company and has been running since 2010, serving more than 250 technology companies worldwide. The offer spans outsourced customer and technical support, call centre operations, back office work and data annotation, delivered 24/7 in dozens of languages by an ISO-certified, security-focused operation. Its positioning centres on AI-enhanced support for growing tech firms, and reviewers point to first-line coverage that stays consistent as volumes rise.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

1000-9999

Year Founded

2010

Languages

10

Years In Business

16+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $10,000 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 4/5

Reviews

Submit Review
The Project
Call Center Confidential Aug. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Water & Energy Metering Company

“SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agen”

2 months ago
Feedback Summary

SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving.

The Reviewer
A
Anonymous Business Services
Wilmington, DE 1000-9999 Verified
The Project
IT Staff Augmentation Confidential Oct. 2021 - Dec. 2028
4
Quality 4 Schedule 4 Cost 4 Willing to Refer 5
The Review

IT Staff Augmentation for SaaS Solutions Company

“SupportYourApp has delivered quality work on time, exceeding the client's expectations. The team is highly communicative, responsive, and proactive. SupportYourApp has seamlessly taken over the client's administrative tasks, allowing them to focus on thei”

2 months ago
Feedback Summary

SupportYourApp provides staff augmentation services for a SaaS solutions company. SupportYourApp's team works as an extension of the client's internal team to address their development needs.

The Reviewer
N
Nadene Coen IT Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing Confidential Jan. 2024 - Ongoing
5
Quality 5 Schedule 5 Cost 4 Willing to Refer 5
The Review

Customer Service Outsourcing for Financial Services Company

“SupportYourApp's work has increased the client's support capacity and improved consistency in handling queries. The team has a structured and responsive approach to project management. Moreover, SupportYourApp is flexible, understanding, and quick to adap”

2 months ago
Feedback Summary

SupportYourApp provides customer service outsourcing for a financial services company. The team handles first-line support, including responding to queries, troubleshooting issues, and escalating complex cases.

The Reviewer
S
Sophie Jones Business Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing $10,000 to $49,999 Jan. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Enterprise Health Platform

“SupportYourApp has delivered strong performance, reducing backlog, improving operational efficiency, and ensuring a smooth and reliable support experience. The team demonstrates strong project management capabilities, is well-organized, meets deadlines, a”

2 months ago
Feedback Summary

SupportYourApp provides customer service outsourcing for an enterprise health platform. The team handles Level 1 and Level 2 support, including ticket triage, issue resolution, and escalation management.

The Reviewer
A
Anonymous Business Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing Confidential Oct. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Email Delivery Platform

“SupportYourApp has successfully handled incoming support requests, helping the client maintain a zero backlog. The team has been flexible and adapted to the client's changing needs. SupportYourApp has provided consistent support and communicated clearly a”

2 months ago
Feedback Summary

SupportYourApp provides ongoing customer support for an email delivery platform. The team handles customer inquiries and monitors system alerts to ensure continuous coverage and timely responses.

The Reviewer
M
Marta Moskvit Business Services
Wilmington, DE 1000-9999 Verified

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