TopFirms REVIEWER
SupportYourApp

SupportYourApp

Verified
4.9 (9 reviews)
Wilmington, DE
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AI-Powered Support-as-a-Service Company Focused on the Tech Industry

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.


We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.


We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us.


Why Companies Outsource Their Customer Support to Us:

  • - Over 16 years of experience

- Over 1300 professionals on a team

- Over 60 operational languages

- PCI/DSS Certified Level L1 and Level L2 Service Provider

- ISO/IEC 27001 certification

- GDPR-, CCPA-, and HIPAA-compliance

- Refined processes of onboarding, learning, and human development

- Customer-focused consultants with exceptional language skills

How We Deliver Exceptional Customer Service Support:

- We provide round-the-clock B2C and B2B customer service across multiple channels

- Our flexible, scalable teams are tailored to your business needs

- AI technology helps us deliver faster responses


We Offer a Wide Range of Services, Including: 

- Customer support (Front desk, Tier 1)

- Technical support services (Tier 1-3)

- IT support services

- Social media customer services

- CX services

- AI-powered support teams

- System setup and Integration

- Helpdesk integration & migration

- Reception desk services

- Back-office services (data entry, content moderation & enrichment)

- KYC & ID verification

- Data annotation

Our AI Solutions:

SupportYourApp's Support Intelligence Hub pairs AI with human support in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels.


Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals.


We support. You grow. AI scales it all.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

1000-9999

Year Founded

2010

Languages

10

Years In Business

16+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $10,000 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 4/5

Reviews

Submit Review
The Project
Call Center Confidential Aug. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Water & Energy Metering Company

“SupportYourApp has increased the number of tickets the client solves per month from 15 to 40, resulting in more satisfied customers. The team always delivers on time. The client is also impressed with SupportYourApp's hiring process for acquiring new agen”

4 weeks ago
Feedback Summary

SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving.

The Reviewer
A
Anonymous Business Services
Wilmington, DE 1000-9999 Verified
The Project
IT Staff Augmentation Confidential Oct. 2021 - Dec. 2028
4
Quality 4 Schedule 4 Cost 4 Willing to Refer 5
The Review

IT Staff Augmentation for SaaS Solutions Company

“SupportYourApp has delivered quality work on time, exceeding the client's expectations. The team is highly communicative, responsive, and proactive. SupportYourApp has seamlessly taken over the client's administrative tasks, allowing them to focus on thei”

4 weeks ago
Feedback Summary

SupportYourApp provides staff augmentation services for a SaaS solutions company. SupportYourApp's team works as an extension of the client's internal team to address their development needs.

The Reviewer
N
Nadene Coen IT Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing Confidential Jan. 2024 - Ongoing
5
Quality 5 Schedule 5 Cost 4 Willing to Refer 5
The Review

Customer Service Outsourcing for Financial Services Company

“SupportYourApp's work has increased the client's support capacity and improved consistency in handling queries. The team has a structured and responsive approach to project management. Moreover, SupportYourApp is flexible, understanding, and quick to adap”

4 weeks ago
Feedback Summary

SupportYourApp provides customer service outsourcing for a financial services company. The team handles first-line support, including responding to queries, troubleshooting issues, and escalating complex cases.

The Reviewer
S
Sophie Jones Business Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing $10,000 to $49,999 Jan. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Enterprise Health Platform

“SupportYourApp has delivered strong performance, reducing backlog, improving operational efficiency, and ensuring a smooth and reliable support experience. The team demonstrates strong project management capabilities, is well-organized, meets deadlines, a”

4 weeks ago
Feedback Summary

SupportYourApp provides customer service outsourcing for an enterprise health platform. The team handles Level 1 and Level 2 support, including ticket triage, issue resolution, and escalation management.

The Reviewer
A
Anonymous Business Services
Wilmington, DE 1000-9999 Verified
The Project
Customer Service Outsourcing Confidential Oct. 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Customer Service Outsourcing for Email Delivery Platform

“SupportYourApp has successfully handled incoming support requests, helping the client maintain a zero backlog. The team has been flexible and adapted to the client's changing needs. SupportYourApp has provided consistent support and communicated clearly a”

4 weeks ago
Feedback Summary

SupportYourApp provides ongoing customer support for an email delivery platform. The team handles customer inquiries and monitors system alerts to ensure continuous coverage and timely responses.

The Reviewer
M
Marta Moskvit Business Services
Wilmington, DE 1000-9999 Verified

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