TopFirms REVIEWER
XACT

XACT

Verified
4.8 (10 reviews)
Orlando, FL
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Inbound & Outbound Experts

XACT is a comprehensive provider of Contact Center Services, offering solutions including Inbound and Outbound Call Center, Customer Support Services, and Telephonic Support. Reviews indicate strong overall satisfaction, with approximately 85% of feedback highlighting their effective communication, adaptability, and partnership approach. Despite minor challenges in agent proficiency, XACT's commitment to process refinement and customer satisfaction is consistently praised across various industries.

Min Project Size

$50,000

Hourly Rate

$25-49

Employees

250-999

Year Founded

2000

Languages

1

Years In Business

26+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $50,000 Based on 5 reviews
Average Hourly Rate $25-49 per hour
Rating for Cost 4/5

Reviews

Submit Review
The Project
Back Office Outsourcing Confidential June 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Back-Office & Customer Service for Promotional Products Co

“Thanks to XACT's support, the client achieved their service level target for the first time and obtained positive reviews on Google. The team provides timely items, is receptive to changes, and collaborates flexibly with the client. XACT's understanding o”

4 weeks ago
Feedback Summary

XACT provides back-office and customer service outsourcing for a promotional products company. The team's agents handle inbound customer inquiries, order status updates, and post-sale assistance.

The Reviewer
J
Jenn Troutman Business Services
Orlando, FL 250-999 Verified
The Project
Call Center Confidential July 2024 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Environmental Systems Company

“XACT has successfully answered all calls and reduced the call abandonment rate. The team has effectively directed calls and improved the call queue time. XACT prioritizes communication to address any potential issues and to refine processes continuously. ”

4 weeks ago
Feedback Summary

XACT provides call center services for an environmental systems company. The team answers calls from residents ordering, checking the status of, or filing complaints about trash and recycling bins.

The Reviewer
T
Travis Dowell Business Services
Orlando, FL 250-999 Verified
The Project
Call Center $50,000 to $199,999 Jan. 2019 - Ongoing
4
Quality 4 Schedule 4 Cost 5 Willing to Refer 4
The Review

Outsourced Sales & Call Center for Home Warranty Provider

“XACT has improved the client's lead quality and conversion rates. The team has improved their project management and communication skills throughout the engagement. They meet with the client biweekly and actively engage in the problem-solving process. Mor”

4 weeks ago
Feedback Summary

XACT provides call center and sales outsourcing services for a home warranty provider. The team receives cold leads, vets the leads to gain and judge interest, and submits warm leads back to the client.

The Reviewer
J
Jamie Klein Business Services
Orlando, FL 250-999 Verified
The Project
Call Center Confidential June 2023 - Ongoing
5
Quality 5 Schedule 5 Cost 4 Willing to Refer 5
The Review

Call Center Services for Wheels E-Commerce Company

“The client is highly satisfied with XACT's work and performance. The team is communicative and responsive to the client's needs; they solve tasks when asked and are easy to work with. Moreover, they understand the client's unique project and are highly ca”

4 weeks ago
Feedback Summary

XACT provides customer service support for a wheels e-commerce company. The team is responsible for customer service tickets via Zendesk, assisting customers on the phone with service-related issues.

The Reviewer
A
Anonymous Business Services
Orlando, FL 250-999 Verified
The Project
Call Center $50,000 to $199,999 Oct. 2021 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Catalog Company

“The client has been very satisfied with the project management and the way that the team from XACT has tried to understand their needs. They’ve been vocal in giving feedback on a new system, are engaged in the process, and are committed to providing the h”

4 weeks ago
Feedback Summary

A catalog company has engaged XACT for call center services. They primarily handle incoming calls from customers placing orders and are responsible for entering them into the client's internal system.

The Reviewer
D
Dianne Combs Business Services
Orlando, FL 250-999 Verified

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