Top Call Center Companies

Established in 2009, Martal Group is an outbound sales and lead generation firm based in Oakville, Canada that offers a variety of call center services such as outbound telemarketing, cold calling, and prospect engagement within its B2B sales outsourcing services. A team of 250-999 individuals, with an hourly rate of $25-49, and 17+ years B2B sales experience, Martal Group provides call center solutions that offer flexible project management and targeted outreach approach, ideal for clients to support with focused telephonic prospecting and appointment generation in the technology and professional services industries. Clients appreciate the company's responsiveness, flexibility and call center capabilities which are essential to comprehensive B2B sales acceleration initiatives.

Founded in 2015, A-SALES AB is an outbound sales company based in Ed, Sweden that offers call center services as the main tool for their precision-targeted outbound sales campaigns, such as outbound cold calling, appointment setting and prospect qualification. A-SALES AB has earned a 50–249 person team, and 100% positive client reviews, and with disciplined telephonic outbound engagement a consistent average of 10–22 qualified meetings per month are generated via the same precision targeting and reliable project management that is evident in its overall sales outsourcing practice. Clients appreciate the company for its precision approach, dependable delivery and call center that provide true measurable, qualified pipeline results.

Contacted in 1990, Global Response is a contact center firm based in the City of Margate, Florida, that provides services such as inbound Customer Services, order processing and Telephonic Customer Services to businesses that are looking for a proven call center partner with enterprise-class capacity and a proven strong customer service culture. Global Response provides call center operations that are attentive, responsive and partner oriented, earning 100% of its clients' praise with 1,000–9,999 professionals, under $25 per hour, and with an average of 36+ years call center experience. Clients appreciate the company for saving them a lot of time and money, customer service, and evident commitment towards good customer outcomes in the call center.

AI-Powered Support-as-a-Service Company Focused on the Tech Industry

Established in 2015, Hugo Inc. is a Chicago, Illinois-based customer experience company, offering call center services such as inbound and outbound phone support, customer issue resolution and telephonic customer engagement solutions for businesses looking for a call center partner seamlessly integrated with a high accuracy. Hugo also has 100% positive client feedback and 1,000–9,999 professionals, ensuring that call center work is done in a similar adaptable, efficient and accurate way as their overall customer support work, and with impressive client feedback rates such as 99.8% order processing accuracy. The company's clients appreciate the ability to integrate teams effortlessly, provide better customer engagement options and run call centers that can drive positive measurable customer experience results.

Founded in 2015, Smith.ai is a virtual call center and virtual receptionist provider, offering integrated virtual call center solutions for companies looking for a professional, round-the-clock telephone answering and customer interaction service. Client satisfaction is high, with a 78% rating of timely communication and reliable service, and a project engagement rating of 4.5 out of 5 stars, Smith.ai has an overall rating of very good in terms of client satisfaction, which speaks of enterprise level capabilities and a team size of 250-999 people, with an hourly rate of $100-149. The company's clients appreciate the professional reception services, the ease of integrating technology, and the call center solutions offered to companies to ensure consistent customer and prospect interaction 24 hours a day, seven days a week.

Founded in 2000, and headquartered in Orlando, Florida, XACT is a contact center services provider that offers customers a broad range of inbound and outbound call center solutions, such as customer support, telephonic engagement and multi-channel contact center management, across a wide variety of industries looking for a flexible and seasoned call center partner. XACT has a client satisfaction rate of about 85% on their feedback, with good communication, flexibility, and a partnership approach to projects being mentioned in about 85% of the feedback. Clients appreciate the company's 26+ years of call center experience, its dedication to process improvement, customer-service focus, and call center management for providing consistent, professional service to both inbound and outbound callers.

Founded in 2011, Simply Contact is a Warsaw, Poland-based contact center provider that helps companies who want to find the right partner for their call center services with proven multilingual ability by offering them inbound and outbound telephonic support, multilingual call handling and customer engagement across channels. An efficient, flexible and caring customer service experience with an average of 30–45% higher customer satisfaction score for clients Simply Contact has been delivering call centre work of this nature for over 250–999 people on an hourly rate of less than $25 and with more than 95% client positive reviews. The company's multilingual service capability, responsive management and call center operations that yield tangible and measurable improvements to the customer experience are valued by clients.

Established in 2000, TDCX is a CX-based company based in Singapore, providing world-class call center services such as enterprise-scale Inbound / Outbound call handling, telemarketing and multilingual telephonic customer care for global brands looking for a world-class, scalable contact center partner that has a proven history of service excellence. TDCX operates with 10,000+ professionals, averaging $100 to $149 a hour, and with about 95% of client feedback rating the company as excellent, the company has become a global leader in call center operations, effective communication, and the innovative problem solving approach that has made them a leader in CX. Clients appreciate the company for its scalability, service excellence, flexibility, and call center management that effectively fulfills the multi-faceted and high-volume requirements of worldwide enterprise clients.