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HelpSquad

HelpSquad

Verified
5.0 (10 reviews)
Hatboro, PA
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Customer Care Squad

HelpSquad is an outsourcing provider based in Pennsylvania that opened in 2017 and has a few hundred people on staff. It is best known for managed virtual assistants and virtual medical assistants. Back office outsourcing is its largest service, followed by call centre work and customer support, with HIPAA trained teams and US based supervision. The firm has been named a top virtual assistant and medical billing company. Reviewers credit it with clear communication and dedicated teams of several agents per account.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

250-999

Year Founded

2017

Languages

1

Years In Business

9+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $0 – $50,000 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 5/5

Reviews

Submit Review
The Project
Call Center $50,000 to $199,999 Aug. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Property Management Company

“HelpSquad's work has had a positive impact. The team has expanded the client's hours of active guest communication by 25% and achieved a 33% reduction in labor costs. Their project management and communication have been excellent. Tasks are completed on t”

2 months ago
Feedback Summary

HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms.

The Reviewer
W
William Myers Business Services
Hatboro, PA 250-999 Verified
The Project
Call Center Confidential Jan. 2023 - Aug. 2025
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Staff Aug for Higher Education Institution

“The client was pleased with the services provided by HelpSquad, which worked well for them. The team was willing to support the client's needs and scale up or down as needed. HelpSquad was responsive and supportive. Their personalized approach and technic”

2 months ago
Feedback Summary

HelpSquad provided live chat and call center staff augmentation for a higher education institution. The team also offered chat analytics and integrated Salesforce into the client's CRM.

The Reviewer
A
Anonymous Business Services
Hatboro, PA 250-999 Verified
The Project
AI Development $10,000 to $49,999 Oct. 2022 - Oct. 2023
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Virtual Agent Dev for Omnichannel Support Solutions Co

“HelpSquad's delivered product helped the client save company time and handle more tasks within a day. HelpSquad's team was timely and stayed on budget through a communicative process. The client also praised the team's ability to understand their needs.”

2 months ago
Feedback Summary

An omnichannel support solutions company hired HelpSquad for virtual assistant development. Based on the client's needs, the team created a virtual assistant to attend phone calls, emails, and live chats.

The Reviewer
J
Jared Brown Development
Hatboro, PA 250-999 Verified
The Project
Call Center $10,000 to $49,999 Jan. 2020 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

“The client is not satisfied with the results of the engagement thus far. This review includes the vendor's response.”

2 months ago
Feedback Summary

HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data entry.

The Reviewer
A
Anonymous Business Services
Hatboro, PA 250-999 Verified
The Project
Conversion Optimization Less than $10,000 May 2024 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Conversion Optimization for Digital Marketing Agency

“Thanks to HelpSquad's efforts, the client has seen a 10% increase in weekly leads. The team is in constant contact with the client via email and is always available for a call. Overall, their customer service is excellent for both the client and their cus”

2 months ago
Feedback Summary

A digital marketing agency hired HelpSquad to increase leads and communicate with customers. The team manages the client's live chat on their website 24/7.

The Reviewer
D
David Roberts Marketing
Hatboro, PA 250-999 Verified

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