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Business & Services Solutions

Business & Services Solutions

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5.0 (10 reviews)
Tunis, Tunisia
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Tunisia-Based Support

Business & Services Solutions is a contact centre in Tunis that started in 2010 and has a team of 50 or more. It offers customer support, technical support and back office services to clients in Europe and North America. Work is divided almost equally between call centre operations and customer service outsourcing, with sales support alongside. Reviewers point out how deeply the agents are trained in each client's product setup, which lets them work as an extension of the in house team.

Min Project Size

$5,000

Hourly Rate

$<25

Employees

50-249

Year Founded

2010

Languages

1

Years In Business

16+

Service Focus

Expertise distribution across services.

Pricing snapshot

Most Common Project Size $10,000 – $50,000 Based on 5 reviews
Average Hourly Rate $<25 per hour
Rating for Cost 5/5

Reviews

Submit Review
The Project
Call Center $50,000 to $199,999 Jan. 2024 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Cybersecurity Company

“Business & Services Solutions has identified patterns in customer inquiries and has warned the client about potential threats. The team has created a parallel support structure and has handled all critical support tickets. Business & Services Solutions ha”

2 months ago
Feedback Summary

Business & Services Solutions provides call center services for a cybersecurity company. The team is trained in the client's product architecture and is responsible for handling customer inquiries.

The Reviewer
A
Adam Bennett Business Services
Tunis, Tunisia 50-249 Verified
The Project
Call Center $10,000 to $49,999 May - Nov. 2024
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Solutions for Nuclear Medicine Company

“Business & Services Solutions' work led to faster and clearer communication. Their team absorbed the increased call volume and kept both internal stakeholders and external partners informed. Their project management approach was organized and highly adapt”

2 months ago
Feedback Summary

Business & Services Solutions provided call center services for a nuclear medicine company. They handled queries in English and region-specific languages and maintained detailed documentation.

The Reviewer
I
Isabelle Rouzou Business Services
Tunis, Tunisia 50-249 Verified
The Project
Call Center $10,000 to $49,999 June - Nov. 2024
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for IT Consulting Firm

“Business & Services Solutions reduced the workload for the client's core team. Their proactive project management resulted in faster turnaround times on inquiries, improved collaboration, and clearer communication pipelines. Moreover, they were efficient,”

2 months ago
Feedback Summary

Business & Services Solutions provided call center services for an IT consulting firm. The team handled customer service, technical triaging, and internal call routing in English and Spanish.

The Reviewer
A
Andres Soriano Lorca Business Services
Tunis, Tunisia 50-249 Verified
The Project
Call Center $10,000 to $49,999 Jan. 2025 - Ongoing
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Game Development Company

“Business & Services Solutions has helped the client achieve a 300% surge in support volume and improve player satisfaction scores. The team has a deep understanding of player psychology and a genuine passion for the client's games. Moreover, they deliver ”

2 months ago
Feedback Summary

Business & Services Solutions provides customer support services for a game development company. They manage a multi-tiered support system and a real-time sentiment tracking system for the client's games.

The Reviewer
M
Mohammad Agha Business Services
Tunis, Tunisia 50-249 Verified
The Project
Call Center $10,000 to $49,999 Jan. - July 2025
5
Quality 5 Schedule 5 Cost 5 Willing to Refer 5
The Review

Call Center Services for Medical Device Manufacturer

“Business & Services Solutions has delivered immediate value during the client's device launch. The team has helped improve client satisfaction scores and reduce response time for urgent production status requests. Their documentation is consistently FDA-i”

2 months ago
Feedback Summary

Business & Services Solutions provides BPO services for a medical device manufacturer. The team has developed a support center with trained teams that provide technical support and real-time production tracking.

The Reviewer
D
David Van Slingerland Business Services
Tunis, Tunisia 50-249 Verified

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